CLT Airport Works to Hold You Protected for Thanksgiving Journey

CHARLOTTE, NC – Thanksgiving trip begins this weekend, and Charlotte Douglas International Airport wants passengers to know that extra precautions are being taken to keep them safe during the pandemic.

While the pandemic will result in below-average passenger numbers, according to official data, CLT still believes that Thanksgiving will be one of the busiest travel times of the year. The highest number of passengers is expected on November 24th, 25th and 28th.

To ensure your travels go as smoothly as possible, CLT recommends planning ahead, being prepared, and arriving early for check-in and security clearance. It is recommended that anyone flying domestic arrive two hours prior to departure and three hours prior to departure if traveling internationally.

Important information about COVID-19 precautions, parking and more can be found below:

Face covering is required

Everyone must wear face covers in the terminal, on parking lots / decks and on shuttle buses. All airlines working with CLT require that passengers also wear a mask. For those who need face covering, they are available free of charge at the security checkpoints and in the visitor information center on the lower level of the terminal.

Messaging and Signage – Keep it rockin ‘

Keep it Rockin ‘digital and freestanding signage is located throughout the terminal to remind passengers to wear a mask, maintain social distance and wash their hands. CLT also has 60 hand disinfection devices distributed in the halls and atrium. Passengers can bring a bottle of hand sanitizer up to 12 ounces. This TSA is checked separately from your hand luggage.

Improved housekeeping

Housekeeping at the airport operates around the clock, paying special attention to places that are frequently touched. Tables, chairs, check-in machines, shuttle buses and handrails on escalators and passenger conveyors are often refurbished. All public areas of the terminal are thoroughly cleaned every night with an electrostatic spray and detergents to combat the spread of COVID-19.

Cleaner air

The airport uses state-of-the-art technologies such as UV light, HEPA filtration and bipolar ionization to capture and eliminate viruses and bacteria that can be harmful or cause disease. Terminal air filters are rated MERV 13, which traps 98 to 99 percent of airborne particles as small as 0.3 microns and is commonly used in hospital settings. The airport is applying for certification from an independent, global agency for its healthy building initiatives.

Check-in security

In addition to the shuttle bus drivers, customer service counters, parking fees, airline ticket counters and security checkpoints, clear protective shields were installed. Floor markings remind passengers of social distance while standing in line. In the security checkpoints, CLT and TSA have installed clear acrylic screens. The shields are located on the document inspection platforms and in areas where travelers prepare their hand luggage for inspection. At four of the five CLT checkpoints, 112 fenders separate the passengers. The panels will be installed at Checkpoint E after the renovation is complete.


Drivers can use the Curbside Valet ($ 35) or park on the Hourly Deck ($ 20 daily) or long term lots ($ 7 daily). Be sure to visit to view CLT’s real-time parking map or call 704.359.5555 for the latest parking conditions.

Online booking is available for both hour deck and long term parking and offers the best available rates with discounted savings. Click here and select the “Book Parking” icon in the middle of the home page to complete the quick four-step process. The booking must be made 12 hours in advance.

Drivers are encouraged to use the hour deck to pick up and drop off passengers. It’s just steps from the terminal, helps reduce roadside traffic, and the first hour is free.

Check the waiting times for security

Be sure to visit CLT’s website or app (download it from the App Store or Google Play) to view the estimated waiting times at each checkpoint, including the standard and TSA pre-check lines. If current app users of the CLT Airport app are not automatically updated depending on the device settings, please update them manually via the App Store or Google Play in order to be able to use this new function.


Most of CLT’s concessions are open except for a few bars. The airport’s food and beverage concessionaire HMSHost is offering special menu items at Brookwood Farms BBQ (Atrium) and PZA (Concourse E) on Thanksgiving.

Just in time for the holidays, the airport is launching a new program called “CLT Local” that highlights companies and products in the terminal that are originally from the Carolinas and offer passengers a taste of the region. When you see the “CLT Local” seal, you know it’s a Carolina Original.

The CLT Local program makes it easier for passengers to experience and support local businesses without ever leaving the airport.

Reinforced cleaning, social distancing, staff wearing masks, and offering pre-built and non-contact options are some of the techniques concessions use to help customers feel more comfortable on their return to CLT.

For additional protection, some restaurants have reorganized their order lines. Other concessions have introduced contactless technology for online ordering and payment. The menus are just a QR code away, so passengers can order and pay online.

Stay in the knowledge

More information, including frequently asked questions, can be found here.

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